Client Information Sheet | Synergy Computing, Inc.

Rates and General Terms of Service

Service Rates

Support Services - $165 per hour1,3
Onsite Support - One hour minimum2
Remote Support - Fifteen minutes minimum1,2

  • Discounted rates are available to clients with service agreements
  • All services are billed in fifteen minute increments

Travel charges apply to all services delivered “onsite”. Travel charges are calculated at 25% of the effective rate for any client and are typically applied only 1-way unless an emergency is declared.

Service & Support Hours of Operation & Billing Schedule

  • Monday – Friday, 8:00 AM – 5:00 PM - Normal Rates (except holidays)
  • After hours & weekends –Normal rates multiplied by 5
  • Holidays: Normal Rates multiplied by 2 with a 2 hour minimum

(see https://www.synergyinc.net/holidays/for holidays included).

Services provided after hours or on holidays for the convenience of Cole Informatics will not be subject to the rate modifiers above.

Billing Terms

  • All invoices are payable within 30 calendar days of the invoice date of
  • Invoices are normally delivered via email. Postal “snail-mail” invoicing copies are subject to a $10 processing fee per occurrence and will be added to the invoice being mailed.
  • A finance charge equal to 18% annually (charged daily) will be applied to all accounts that are past due by more than 30

No services will be provided to any account with an outstanding balance.

Equipment Purchase and Payment Options

All equipment purchased is payable in advance including sales taxes, if any.

All customers within the State of California that are exempt from paying California Sales & Use Taxes must provide a valid State of California Certificate of Exemption. California Sales & Use taxes will be applied to any applicable sale until such valid certificate of exemption is received by and on file at Synergy Computing's office.

All fees, terms, payment options, and service hours are subject to change at the discretion of Synergy Computing, Inc.

Independent Contractor

It is understood that Synergy Computing, Inc. is an independent contractor to the Client which is not subject to any federal, state, or local taxes or other fees for which the Client has any responsibility to withhold.

No Responsibility For Damages or Data Loss

The Client indemnifies and holds harmless Synergy Computing, Inc. of any responsibility for any damages directly or indirectly related to failure of, or problems discovered within, any Client information system or for anything related to the loss of any use or merchantability thereof.

Non-Disclosure & Confidentiality Agreement

Synergy Computing, Inc. understands that the Client’s business information is confidential and proprietary and will not disclose any information about Client products, processes, or intellectual property to any unauthorized third party.

By submitting, the above Client agrees to the rates and terms specified above and understands that all invoices received from Synergy Computing, Inc. will have been rendered according to these rates and terms for all requested products and/or services unless the invoice results from a specific quote or agreement which may alter the rates and/or terms.